One inbox, one human,
real reply inside 24 hours.
IdeaTwister is run by a small team. There is no support portal, no ticket queue, no chatbot - just a real email address that one of us reads every weekday.
For weekend or holiday emails, expect a reply on the next working day.
You have 7 days from purchase. Reply with your LemonSqueezy order id and a one-line reason. We refund within 2 business days.
Run ideatwister support-bundle in your terminal first - it captures your run logs and config without any personal data and speeds up the fix. Attach the zip when you email.
Tell us what you typed, what you expected, and what happened. A screenshot of the dashboard or terminal helps a lot.
Please do not open a public GitHub issue. Email us with steps to reproduce. We acknowledge inside 72 hours and ship a fix inside two weeks for confirmed issues.
Agency or team licensing, podcast or newsletter pitches, partner integrations - one human reads every email.
What we do not do
- Phone support. Email is the canonical channel - we keep the trail in writing.
- Live chat. The product is local, the team is small, and we would rather reply once and well.
- Account recovery. There is no account - your LemonSqueezy receipt is the source of truth.